Apr 8, 2020 in Psychology

Organizational Behavior and its Fundamental Role

The role of organizational behavior lies in guiding the company on the way towards success by addressing human needs and individual differences, making effective decisions, motivating employees, and leading them towards implementation of the most difficult tasks. Every area contributes to the development of the corporate spirit, which unites employees in a single team willing to work for the benefits of the organization and contribute to its growth. It is necessary to consider every element of the organizational behavior precisely in order to see its importance in shaping the fundamental role, which supports the organizational performance at every level. 

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Individual Differences

Organizational behavior is a complex field of managerial activity, which requires enough attention in order to identify the diversity of individuals in the workplace. It is difficult to manage organization effectively without knowing how to address needs of employees according to their characteristic features. First, it is important to understand that every task requires an employee not only with the specific set of skills, but also specific personality. As a result, the company aims to define duties and responsibilities according to the employees’ interests, needs, characters, and personalities. For example, it will be non-efficient to put an expressive and emotional employee into the customer service department as long as such decision will create additional conflict, stress, and tension for customers. Secondly, it is important to define roles and responsibilities among employees according to their skills, abilities, and interests. The key to the effective distribution of job positions and tasks lies in matching employees’ strengths and job requirements.


For example, a financial department should include people willingly working with numbers, which will help to boost process of estimating costs and profits. In general, every employee should have a right place in the organization in order to contribute to the improvement of job satisfaction level. Satisfied employees are eager to take more tasks and take care of the company’s sustainability according to their professionalism related to personal characteristic traits. In this way, individual differences help the company to establish a balanced organizational culture free from the outrageous behavior of employees. 

Effective Decision-Making

Based on the knowledge of employees’ skills and personal characteristic traits, the company gains an opportunity to conduct an effective decision-making process. In general, the decision-making process takes place in the everyday life of every individual. It is a complex process, regardless of its sphere of implementation, which requires thorough consideration before taking steps towards implementation of the decision. Many individuals have to procrastinate in the decision-making process because of personal lack of confidence, which results in endless search of information and accumulation of recommendations from others.

Nevertheless, a simple framework of the decision-making process is the key to the effective organizational behavior, which contributes to the improvement of business development in general. First, it is important to list all options helping to solve the problem, which may also include the option of not taking the decision in general. This activity will help to predict the outcomes of every option. Secondly, it is necessary to set the deadline for the decision and select the ones responsible for its implementation if the situation takes place within a department or the whole organization. It is crucial to the success of the decision’s implementation to select individuals sharing the same viewpoint and values. Otherwise, the decision-making process will be ineffective. After weighing pros and cons of the decision, it is necessary to assess the risks associated with the decision, which will help to predict the possible challenges and difficulties on the way to success. The final step lies in implementing the decision and careful observing of the results. 


Every effective decision-making process implies the engagement of other employees in the brainstorming process or the implementation of the decision. Employees always require support and encouragement in order to work with outstanding productivity and efficiency. Motivation is the key to taking care of the organizational behavior nourished with harmonious interactions between employees working on projects and implementation of tasks with great pleasure. It is not easy to motivate employees due to the differences in their needs and personal characteristic traits. However, it is possible to create a system of motivation, which will meet needs of every employee by providing equal opportunities for every employee along with appropriate workplace opportunities. Regular collection of feedback is the key to the evaluation of the employees’ job satisfaction level, their attitude to the organization’s methods of managing people, and opinions on workplace conditions.

Taking care of employees helps the organization to create an environment full of trust and understanding, which will let employees know that they are crucial to the achievement of success. Motivation plays the role of a linking element between the decision-making process and leadership. It is a mediator of human needs, interests, demands, and job requirements. Effective motivation lies in not only addressing human needs, but also taking care of appropriate workplace climate. Managers are the ones responsible for eliminating conflicts and prevention of misunderstanding, which may have a destructive force on the implementation of organizational plans. As a result, employees receive financial rewards and appropriate working conditions, which encourage them to participate in the implementation of various projects. 


Leadership is another valuable element in the organizational behavior, which contributes to the unification of employees. Unity, trust, transparency, and mutual support are outlining qualities, which employees should share based on the example of the respectable leader. Dedication and hard work represent only a small portion of the required characteristic traits of the effective leader. In fact, leader and manager may not be the same person as long as they perform in a different scope of activities. Leaders are responsible for bringing employees together and encouraging them to follow the same goal. Managers, in their turn, are responsible for coordinating the performance of employees.

In this way, leaders may not be managers and vice versa. However, there are cases when managers are capable of becoming leaders for employees by showing understanding of their needs and attitude to the organization. Confidence and persuasion help leaders to obtain outstanding results by helping employees to solve their workplace problems and conflicts, contributing to the productive teamwork, and drawing the perspective of future career opportunities thanks to active cooperation. Leaders are capable of feeling the sensitive nature of human communication, which allows setting the direction of commonly shared goal. Employees willingly follow those leaders who respect their needs, values, and beliefs. In this way, the relations between employees and the leader find enough trust and honesty, which contribute to the transparency of the activity of every employee. 

Personal Perspectives

Every aspect, which contributes to the role of the organizational behavior, already had its reflection in my personal life. Individual differences may create difficulties and make life more vivid simultaneously. If everyone had the same set of characteristic traits, it would be boring to engage in any activity with other people. In my opinion, individual differences require every person to be respectful and sensitive to other person’s feelings and emotions. The common example of individual differences refers to my class, which is full of students with ambivalent characteristic features. For example, there are both introverted and extraverted individuals, which prefer different types of communication lying within their comfort zone. It means that it is necessary to pay every individual with respect and tolerance in order to avoid conflict. Effective decision-making also took place in my experience. One of the most crucial decision in my life was choosing the right college for my education. My family and I had to spend endless evenings by reading as much as we could about various educational institutions, which would further define my life. It became the first experience proving that taking decisions is difficult as long as it may lead to the most unexpected outcomes. 

Motivation and leadership took place in my life when I had a chance to work on a school project with my classmates a few years ago. I was the head of the biology project and had to find the best ways to motivate others and lead them towards successful completion of the project. As a result, the project required evaluating other member’s needs and their interests along with accommodation to the project’s plan. The most difficult task was defining roles and responsibilities, which was risky enough due to the lack of experience of working in a team. However, I was lucky enough to make the right choices. 


The evaluation of the course’s material helped to consolidate knowledge, which will be useful in the development of the future career. The role of organizational behavior lies in shaping employees’ performance according to the strategic plans of the organization. The discussed elements are one of the most crucial parts in shaping organizational culture based on the employees’ interactions. It would be ineffective to manage organization without knowing individual differences of employees as long as it would make the motivational system weak. As for the decision-making process, it is complex enough to go through several steps before implementation of the decision. Finally, personal experience reflected the essence of every concept along with emphasis of leadership and motivation, which are necessary for the organizational sustainability. 

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